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My official statement on Delta's decision to reject our "Beat the System - how to avoid extra bag fees" ad

Sevhead
 

October 2, 2010

My company, SCOTTEVEST/SeV Travel Clothing, makes stylish travel clothes with many pockets. As a small business owner, I never really expected to find myself in a David vs. Goliath situation with a major airline, but apparently I've kicked a hornets' nest.

Below is a timeline of what has happened in this debacle. Whether you are a traveler, writer, producer or just want to know the truth that the airlines want to hide from you, this is worth checking out. Frankly, I was shocked at their attempts to silence me, and feel it's my obligation to share it with the world.


Sincerely,
 
Signature

Scott Jordan, CEO & Founder
SCOTTEVEST/SeV Travel Clothing
www.SCOTTEVEST.com


Timeline of Events

  • September 26th, 2010 – SCOTTEVEST/SeV Travel Clothing ran this ad in the NY Times Travel Magazine. It received an amazing response. We knew we were onto something with our “Beat the System” message and sought opportunities in other magazines to continue the campaign.

Nyadforreachmail

  • September 29th, 2010 - A last-minute opportunity to appear in November's Delta Sky Magazine was presented to us. With the success of our NYT ad, we felt we were on a roll and decided to do it, despite the fact that it cost a significant portion of our ad budget for the remainder of the year. It sounded like a home run, and we decided to use the winning “Beat the System” message.

  • Coincidentally, The New York Times broke a story this week about how much money airlines have been raking in from baggage fees, stating, “from January to March, United States airlines collected $769 million in baggage fees.” It sounded like a perfect storm of traveler angst was brewing, and our clothing was the solution.

  • October 1, 2010 – We received word that Delta Sky rejected this ad (click here to see it or scroll down to see it on the last page) based on the content. We offered to replace our successful headline, “The Most Stylish Way to Beat the System” with “Travel the World in Style & Leave Your Baggage Behind,” but our compromise was rejected.

  • It turns out that they didn't like the other message on the page, “SCOTTEVEST Travel Clothing Has Specialized Pockets to Help You Stay Organized & Avoid Extra Baggage Fees” - particularly the “Avoid Extra Baggage Fees.” As evidenced by the recent New York Times analysis of the airline industry, those baggage fees are what keeps them going.

  • When I was told that they rejected our compromise headline as well, I responded as follows in an email, "Frankly, if they object to the 'avoid the baggage fees' line, they need to stop charging baggage fees. I don't think we should change it. We have agreed to remove 'beat the system,' but will not change the sub-heading. The fact that airlines charge baggage fees is just that: A fact. We just help make it less painful."

  • Being very connected to social media, and thinking that the situation was ludicrous, I immediately posted my disbelief in a video on YouTube and Twitter, but honestly did not expect anything more to come of it.

  • This was when the real drama began. Our media agent (who buys ad placements for us) pleaded with me to take the video down. Apparently, Delta Sky didn't like the truth being exposed for the public to see. It was communicated to us that we would likely be rejected by all other airline magazines as well, and that this was causing major ripples.

  • Soon thereafter I was in the middle of a flurry of phone calls – my advisers, reporters and media agent were all trying to get a hold of me. It was clear I had hit a nerve with the video, and my chief adviser Hap Klopp (founder of The North Face) agreed. “Scott, this is classic David vs. Goliath. Their reaction shows how touchy of a subject baggage fees are for them. You've found a way for everyday people to get around their crazy policies, and you just put a fork in their cash cow.” Hap's comments solidified it for me: this was a big story, and the cat was out of the bag.

  • The bottom line: it became abundantly clear that the airlines would never allow me to advertise a product that costs them money and makes me money. I believe it wasn't my headline, it was the core concept behind my product that they were rejecting. With that, I decided to embrace the controversy.

  • October 2nd, 2010 – within 24 hours, the story blew up. AOL's WalletPop and GearDiary covered it, many reporters expressed interest in it, over 1 million people saw it on Twitter, as it was retweeted by some social media heavy hitters like @scobleizer, and there are over 230K Google results for delta scottevest ad. I may not be able to go on a plane ever again. ;-) What's next... will they start weighing people or counting their pockets to avoid SeV cutting into their profits?

 

To summarize, yes my SCOTTEVEST Travel Clothing helps people avoid extra baggage fees, and look great while doing it. The New York Times, Peter Greenberg, the UK's ITV and tons of other media outlets agree about that. We even proved this by sending travel writer Rolf Potts around the world for six weeks without any bags whatsoever, just what he could carry in his SCOTTEVEST. Check out the Fox Business News interview about the No Baggage Challenge. Does that give Delta Sky and other airline magazines the right to censor us at the expense of taking money out of the pockets of everyday travelers? No way! This fight isn't over... we're going to place more ads telling people how they can “Beat the System” using our products. This is the beginning of the story, not the end, and we intend to keep you informed how the airlines respond.

Please retweet my original message on Twitter,.follow me @Scottevest for the latest info, and subscribe to my blog for the latest news. You can friend me on Facebook and like SCOTTEVEST.

If you would like to set up an interview with SeV CEO & Founder Scott Jordan, please email/call Dina White – mediarelations@scottevest.com or 516-234-0840.

Thank you for reading this far, and for your support.


The Rejected Ad

 

Rejectedad

Comments (15)

Oct 02, 2010
Scott Jordan liked this post.
Oct 03, 2010
 said...
Way to go Scott.
Oct 03, 2010
 said...
I am happy to run the ad free of charge on Tiffinbox.org - I am against these very silly baggage fees - yes, it makes the airlines a TON of money but it also costs them in terms of brand perception. Hopefully Southwest Airlines will remain the one true, customer-oriented airlines where they don't charge for "extra" baggage.

As far as censoring you, well, it's a private ad space and they are counting their peanuts so anything detrimental to that wouldn't make sense to them. Not saying they are right in rejecting your ad, just that their "vested" interest simply requires them to be protective of their turf.

Oct 03, 2010
Kristina Ellis said...
Im waiting for the picks to start charging the Scottevest as a carry on. THAT would do it for me!!
Oct 03, 2010
 said...
you know, scott, it also is really silly on their part. You can tell there's some knee-jerk "panic" going on among some higher ups at Delta causing the ripples. It's a bunch of pretty smart people who unfortunately tend to overreact and lose sight of how new media and technology interacts with old world and old media. The simple fact is, it's a clever marketing slogan you are using. Truthfully, people who were going to check a bag are still likely to do so. Would anyone really trust leaving those personal, expensive electronic devices in checked baggage? I certainly wouldn't. I'm still going to check a bag. I'm just going to be much more organized boarding and deplaning with the coat.

Someone at Delta lost sight of that, and caused a shit storm over nothing. They decided to try to make an example of you, because they're a bit stuck in the world where they think they can control the message (honestly, you'd think they'd have learned after the United Airlines guffaw). It will backfire on them. In the meantime, enjoy the free publicity! :)

Oct 03, 2010
 said...
I am someone who flies so much that my frequent air miles allow me to have checked baggage for free. Every year I look forward to wearing my Scottevest because it is incredibly convinenent. I hate paying for extra luggage and if the airlines don't like it tuff. Way to go. I will wear my Scottevest even more proud this fall and winter.
Oct 03, 2010
adventureswben said...
Congratulations on creating a great product and a smart marketing campaign. It's on my Xmas list!
Oct 03, 2010
 said...
Scott, your clothing is amazing, I cant wait to see where this goes. "...will they start weighing people or counting their pockets to avoid SeV cutting into their profits?" I honestly wouldn't be surprised if they implement new policies to undo the help your being to travelers.

Thanks for the great clothing, we love it. Fight the good fight. :)

Oct 05, 2010
 said...
Go Scott! Don't be bullied! Keep throwing rocks at these guys until they cry uncle!
Oct 06, 2010
Steve Bingham liked this post.
Oct 07, 2010
Damtana said...
We refuse to fly Delta anymore because they ALWAYS lost our luggage, and I mean every single time. Stick it to 'em, Scott!
Oct 07, 2010
Scott Jordan said...
Thanks

Sincerely,

Scott Jordan, CEO
www.SCOTTEVEST.com
Google Voice 208-806-1776
sjordan@scottevest.com


Scott

Scott Jordan, CEO
Sev/Scottevest
Follow me onTwitter, friend me on Facebook & become a fan of SeV.

Oct 07, 2010
kinga_p said...
Interesting situation.
You can't really blame Delta for rejecting an ad for their publication that they feel underlines a major pain point & may lose them sales. But, they probably didn't expect that their rejection of the ad would bring more focus on the very thing they don't want to draw any attention to.
Oct 07, 2010
 said...
I intend to leave behind in every plane that I travel on a Scottevest/SeV Catalogue---especially Delta.
Nov 08, 2010
Arthur Fu said...
Scott I have used your travel vest many times and it has saved me a lot not to mention it let me keep my valuables secure and close to me while traveling. If airlines are going to itemize their charges including meals and baggage then it should be our right to choose which items we want to pay for. If we don't take up their preciouse cargo space than we should not be penalized for it. I have four of your coats and vests and am considering the new longer travel coat.

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